Privacy Policy

At Spine & Label, we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and how we keep it safe when you interact with us whether in-store, online, or through our events.

1. Information We Collect

When you shop with us or engage with our services, we may collect:

Your name, phone number, and email address
Delivery and billing address
Payment details (processed securely through trusted providers)
Purchase history and preferences
Information you share when you contact us or attend our events

We only collect what we need to serve you better.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate order updates and respond to your enquiries
Improve our services, book selection, and customer experience
Share updates about new books, events, and offers (only if you choose to receive them)
Maintain records for business, legal, and tax purposes

3. Sharing Your Information

We do not sell your personal data.

We only share your information with trusted partners where necessary, such as:

Delivery and logistics companies
Payment processors
Technology providers that support our website and POS systems

All partners are expected to handle your data responsibly and securely.

4. Data Protection and Security

We take reasonable steps to protect your information from loss, misuse, or unauthorized access.

This includes:

Secure payment processing
Controlled access to customer information
Regular system monitoring

While no system is completely risk-free, we are committed to keeping your data as safe as possible.

5. Your Choices

You have control over your information. You can:

Request access to the personal data we hold about you
Ask for corrections if your details are inaccurate
Opt out of marketing messages at any time
Request deletion of your data, where applicable

6. Cookies and Website Use

Our website may use cookies to improve your browsing experience, remember your preferences, and understand how visitors use our site.

You can manage or disable cookies through your browser settings.

7. Children’s Privacy

We serve children and families, but we do not knowingly collect personal information from children without the involvement of a parent or guardian.8. Updates to This Policy

We may update this policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on our website.